AMC IT Support | UAE

IT Support your business
can rely on

Annual Maintenance Contracts for businesses in Dubai and the UAE. One fixed monthly fee covers your entire IT setup: hardware, helpdesk, network, and security.

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2h
Critical Response SLA
100+
Businesses Supported
98%
First Call Resolution
24/7
Remote Monitoring
What We Cover

Complete IT coverage, one contract

Everything your business needs to run smoothly, managed by our team.

Remote Helpdesk

Dedicated helpdesk available via phone, email, and chat. Our engineers resolve issues remotely, reducing downtime fast.

Hardware Maintenance

Scheduled and reactive maintenance for desktops, laptops, printers, and servers. Includes parts sourcing and replacement.

Network Management

WiFi setup, firewall configuration, VPN access, and ongoing network monitoring to keep your business connected and secure.

Security & Updates

Patch management, antivirus updates, backup verification, and cybersecurity monitoring to keep your data safe.

Included in All Plans

Everything you need, nothing you don't

Unlimited remote support tickets
Scheduled on-site engineer visits
Hardware & peripheral maintenance
Software installation & licensing
Network configuration & monitoring
Firewall & antivirus management
Data backup setup & verification
IT asset inventory & documentation
Monthly health check reports
Priority response SLAs
Server and cloud systems support
End user training and onboarding
Plans

Choose your support plan

Get a custom quote on WhatsApp. We will match the right plan to your business size.

Starter AMC

Up to 10 users

  • Remote helpdesk support
  • 2 on-site visits/month
  • Hardware maintenance
  • Network support
  • 4 hour response SLA
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★ Most Popular

Business AMC

Up to 30 users

  • Priority remote helpdesk
  • 4 on-site visits/month
  • Hardware & server maintenance
  • Full network management
  • Security monitoring
  • 2 hour response SLA
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Enterprise AMC

Unlimited users

  • Dedicated IT engineer
  • Unlimited on-site visits
  • Full IT systems management
  • 24/7 critical support
  • Custom SLA agreements
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Custom contracts available for multi-site businesses. Message us on WhatsApp for a tailored quote.

FAQ

Common questions about AMC IT Support

What is an AMC IT Support contract?+
An AMC (Annual Maintenance Contract) is a fixed-price IT support agreement. Instead of paying per incident, you pay a monthly or annual fee and get priority access to our engineers for remote helpdesk support, on-site visits, hardware maintenance, and network management.
How fast is the response time?+
Critical issues are responded to within 2 hours. High-priority tickets within 4 hours. Standard requests within 1 business day. All SLAs are clearly defined in your contract.
Do you cover hardware repair and replacement?+
Yes. Our AMC contracts include hardware diagnostics and repairs. Parts and replacements are handled transparently. Major hardware replacements are quoted separately if not covered in your plan tier.
Can we add or remove users mid-contract?+
Absolutely. We bill pro-rata for any additions or removals. Your contract scales with your business without penalties.
Do you provide on-site support in Dubai?+
Yes, we provide on-site IT support across Dubai, Abu Dhabi, and Sharjah. On-site visit frequency depends on your AMC plan tier. Emergency on-site visits can also be arranged on demand.
What industries do you support?+
We support businesses across all sectors including retail, healthcare, real estate, legal firms, hospitality, education, and construction. Any business with IT systems can benefit from an AMC.
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Tell us about your IT needs

We will assess your IT setup and recommend the right AMC plan for your business.

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